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The Shop Manager

A north Bristol based Deli Shop is looking for an experienced Shop Manager.

This is an exciting opportunity for an ambitious individual to take on a new venture.

You will be responsible for the day-to-day running of the store, overseeing a team of staff, arranging weekly rotas, general housekeeping, ensuring paperwork is up-to-date and all general management duties. Whilst the shop will run independently you will have support from the current Manager to ensure a smooth transition and handover.

The Shop Manager will lead the team in the day to day running of the Food to Go, Deli, Hot Food and coffee in store, including colleagues and assets. Ensuring enthusiasm, flair and passion for the brand and helping to maximising sales and net profit for the areas of your responsibility.

Main duties & responsibilities:

    Understanding and meet the needs of the customer at all times

    Coach & train colleagues to ensure excellent customer service in areas of responsibility

    Active role in delivering the brand and brand engagement (programme to engage colleagues)

    Fully engaging your team in ensuring that "customer is No.1" always

    Actively supporting the leadership team in addressing under-performance via customer service survey. Including coaching and mentoring with your teams

    Liaising with the leadership team to actively seek out opportunities to become
    Involved in local community to raise the profile of the brand

    Get involved in the stores face-book page and other social media to drive sales in
    your areas of responsibility

    Preparing, cooking and serving hot/cold meals and drinks, whilst ensuring maximisation of stock availability

    Demonstrate enthusiasm, flair and passion to entice customers to shop with their eyes

    Manage and co-ordinate promotional execution

    Engaging with the local suppliers and community to drive sales and the brand i.e schools, clubs and corporate catering and on social media

    Compliance of planograms to drive sales & margin

    Implementation of Standard Operating Procedures

    Planning and organisation of 2 weekly & quarterly stock takes, ensuring accuracy of the reported stock

    Preparing and submitting orders

    Ensuring correct portion controls, weighing, labelling and pricing are used to allow
    for correct margin adherence and to reduce stock loss

    To remain aware of local competitor activity, suggesting new and innovative ideas
    to stay ahead of the competition


    At least 2 years recent experience in a busy fast food, cafe, deli, food to go or hot counter environment. This experience should be in a sales based environment with some exposure of margin

    Good working knowledge of all fresh food areas and an ability to support in maintaining an exceptionally high standard of operational efficiency throughout hot/Food to Go operations

    Proven experience in the areas of stock control, people skills, cost control, rota planning, HACCP, Hazard analysis and critical control procedure implementation

    Excellent attention to detail in food standards

    Excellent communication skills

    Working knowledge of Microsoft Office packages


    Experience gained within a busy convenience or supermarket retailing unit

    Further education in related discipline e.g. NVQ in catering or higher

    Fresh food operation including bakery, delicatessen, provisions and coffee

    Experience of a cafe or retail unit

Job Types: Full-time, Permanent

Additional pay: Bonus scheme

Schedule: Monday to Friday and Weekends

Work remotely: No

COVID-19 precaution(s):

Personal protective equipment provided or required

Social distancing guidelines in place

Sanitisation, disinfection or cleaning procedures in place

£22,000.00-£26,000.00 per year
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